Turn Every Brekeke Conversation into Actionable Business Intelligence.
Turn Brekeke Cloud Telephony calls into business intelligence with AI-powered call analytics. Transcribe calls automatically, create AI summaries, analyze customer sentiment, track agent performance, and gain insights from every conversation.AI-Powered Conversation Intelligence for Brekeke
Is This What Your Team Is Facing?
Today's contact centers produce tens of thousands of customer conversations per day, which is impossible to monitor for quality and use to drive the customer experience manually.
Manual Call Reviews
Stop spending hours replaying calls. Put that time toward supporting customers and helping your team succeed.
Limited Customer Insights
See what customers ask about, what concerns them, and how they feel in each conversation.
Difficult Agent Monitoring
Spot performance patterns and find coaching opportunities without listening to every call.
Manual Quality Assurance
Use AI to review conversations, rather than assessing calls one at a time.
Missed Customer Insights
Uncover recurring topics, customer complaints, questions, and objections.
Limited Call Visibility
Look beyond call logs and CDRs to understand what’s actually being discussed.
How Brekeke Cloud Telephony Call Analytics Works with Verbix
Intelligent Analytics in Four Simple Steps
Connect Your Brekeke Environment
Connect your compatible Brekeke PBX or SIP Server system to Verbix with the integration and API options available. Brekeke offers REST APIs for the supported PBX & SIP Server environments, and the CDR feature can write call logs to files or to a database.
Capture & Transcribe Calls
Bring in your supported Brekeke call recordings to Verbix and automatically convert your conversations into transcripts that you can search. Brekeke supplies a recorded-audio plug-in interface to process voicemail or call recording generated audio files.
AI automatically identifies:
Generate AI Insights
Verbix AI observes the conversations and automatically detects:
Analyze:
Access Your Analytics
Analyze transcripts, summaries, sentiment, call insights, and agent analytics with a unified AI-powered dashboard.
AI-Powered Brekeke Cloud Telephony Analytics Dashboard
Turn Every Brekeke Conversation Into Actionable IntelligenceKeep an eye on customer interactions, call volume, agent productivity, and conversation patterns — all from a single smart dashboard.
Brekeke exposes comprehensive call and session details such as caller and destination info, session times, call length, results and so on, along with other SIP associated data that could be used to enrich conversation analytics.
Analyze Every Brekeke Customer Conversation
Audit all internal, outbound, support, and collaborative channels on a single dashboard.
Customer Support
Learn to interpret customer inquiries, complaints, problems, and solutions.
Sales Conversations
Signal buying intent, objections, customer requirements, and sales leads.
Technical Support
Find common technical problems and make the support process more efficient.
Internal Helpdesk
Identify trends in employee support conversations and internal helpdesk tickets.
Finance & Billing
Monitor billing inquiries, payment discussions, and customer concerns.
Agent Conversations
Analyze communication patterns and find coaching opportunities.
Powerful AI Capabilities
Verbix integrates multiple large language models to construct reliable call profiles.
AI Call Transcription
Turn supported Brekeke call recordings into searchable transcripts.
AI Call Summaries
Get a clear, brief summary of each customer conversation.
Customer Sentiment
See whether customers sound positive, neutral, or unhappy.
Agent Performance
Spot communication patterns and areas where agents may benefit from coaching.
Conversation Search
Quickly search calls for specific words, phrases, topics, or conversations.
Keyword Detection
Keep track of important business terms, products, services, and phrases.
Topic Detection
Automatically identify and group the subjects discussed on calls.
Call Outcome Analysis
Review how conversations conclude, including resolutions, follow-ups, and sales opportunities.
AI Playbooks
Set up tailored AI analysis workflows for different teams and goals.
CRM Integration
Bring conversation insights into the CRM workflows you already use.
API Integration
Create custom workflows with Brekeke and Verbix integration options.
Custom Monitoring
Track the conversation metrics that are most important to your business.
Flexible Enterprise-Grade Deployment
Select the deployment method that best meets your organizational security, infrastructure, and operational needs.
Shared Cloud
Start from day one with a scalable cloud-based analytics platform.
- Fast deployment
- Managed infrastructure
- Easy scalability
- Centralized analytics
Private Cloud
Retain greater control over your infrastructure with a dedicated deployment.
- Dedicated environment
- Greater control
- Enterprise security requirements
- Scalable architecture
Self-Hosted
Install on premises when you need more control.
- Infrastructure control
- Data governance
- Custom deployment
- Enterprise flexibility
Start Small. Scale When Ready.
Quick Setup
Connect Brekeke
Connect with your supported Brekeke PBX or SIP Server environment.
Enable Call Data
Configure the desired call recording, CDR, or supported call-data capabilities.
AI Processes Conversations
Verbix automatically processes the conversation recordings and call data, if available.
Access Insights
Explore transcripts and summaries, review sentiment and keywords, and uncover performance insights.
Enterprise-Ready Brekeke Call Analytics
Communicate via supported Brekeke APIs and integration points.
Enterprise Capabilities
- Secure Integration
Communicate via supported Brekeke APIs and integration points.
- Enterprise Authentication
Use controlled authentication for connected systems.
- Role-Based Access
Grant the users the access to necessary analytics.
- Data Security
Protect sensitive customer and conversation information.
- Scalable Architecture
Scale analytics as call and conversation volumes grow.
- Flexible Deployment
Select the cloud, private cloud, or on-premise deployment.
Real Results, Real Impact
Measure the Impact of AI-Powered Conversation AnalyticsImpact metrics are illustrative only. Actual results vary based on volume of calls, workflows, implementation, and organizational processes.
70%
Faster QA Reviews
90%
Less Manual Monitoring
35%
Higher Agent Productivity
25%
Improved Customer Satisfaction
60%
Faster Issue Resolution
100%
Searchable Conversations
Customer Success Stories
Trusted by Customer Service Teams Worldwide.
Find out why companies are enhancing quality control, customer satisfaction, and business process efficiency with Verbix AI.
Frequently Asked Questions
Verbix is configurable for the supported Brekeke PBX & SIP Server platforms via the available APIs along with call data, recordings and more.
Yes. Supported Brekeke call recordings can be analyzed for transcription, summaries, sentiment, topics, keywords, and call outcomes.
Brekeke PBX includes the ability to record calls, and its developer tools come with an audio-file plug-in to handle files generated by call recording or voicemail functions.
Yes. Brekeke also has CDR Service, that allows call records to be written to files or databases. The fields in a CDR can also be customized.
Yes. Brekeke PBX provides call-log information that can be viewed and downloaded as CSV, and SIP Server session logs provide detailed session information.
Yes. For compatible SIP Server and PBX systems, Brekeke offers REST APIs that can be accessed with authentication.
Yes. From supported analyzed conversations, Verbix can also produce concise summaries powered by AI.
Yes. The rolling analysis of AI sentiment can describe the emotional temperature of assisted conversations.
Yes. After conversations are transcribed and processed by Verbix, teams can search the analyzed conversations with keywords, phrases or topics.
Yes. Verbix can detect communication styles, client issues, results, and coaching possibilities.
Yes. Verbix supports the following enterprise features: scalable analytics, flexible deployment, access controls, enterprise integration.
Connects with tools you already use
Verbix integrates seamlessly with your favorite CRM, helpdesk, and telephony applications to automate workflows.
