AI Call Analytics for Bicom Cloud Telephony Integration
Turn Every Bicom Cloud Telephony Conversation into Actionable InsightsIntegrate your Bicom Cloud Telephony system with Verbix AI and turn call recordings into searchable, actionable data. Transcribe calls, create AI summaries, analyze customer sentiment, detect significant conversation trends, and track agent performance all from a single smart dashboard.
Is This What Your Team Is Facing?
Contact centers powered by Bicom can handle a high volume of customer conversations. For QA teams, managers and supervisors, manually listening to every recording is time-consuming and makes it hard to quickly find key customer and agent insights.
Manual Call Reviews Take Too Much Time
Listening to Bicom call recordings individually can make quality reviews, report preparation, and agent coaching take longer.
Limited Customer Insights
Important customer sentiment, intent, questions, objections, and feedback can live within our recorded conversations, but go undiscovered.
Compliance Monitoring
Reviewing each conversation by hand can make it hard to reliably spot which ones need closer attention.
Difficult Agent Coaching
The lack of conversation-level analytics can make it difficult for supervisors to know what specific actions agents should take or where they should focus their coaching.
Missed Business Opportunities
Every buying signal, customer objection, product request, or common problem could be hidden in tens of thousands of conversations.
Limited Reporting
Traditional call logs and CDR data reveal call information, but conversation intelligence can offer even more detail about what was really said during the call.
How Bicom Cloud Telephony Call Analytics Works with Verbix
Intelligent Analytics in Four Simple Steps
Connect Your Bicom Cloud Telephony Platform
Integrate your Bicom Systems PBXware instance with Verbix through the available APIs, call recordings, and other integration options.
Verbix gets the conversation data it needs to deliver AI-driven call analytics whilst your Bicom telephony environment still manages calls.
Flexible Integration Options
The Bicom platform offers REST APIs and connectors to allow access to platform data; the existing developer platform also allows for real-time call events.
AI Processes Every Call
When calls and recordings are ready, Verbix immediately performs conversations to:
Instant, Secure Processing
Bicom Systems PBXware offers call recording and the ability to retrieve/archive recordings, giving the basic call information that can be consumed by analytics tools.
AI Generates Business Insights
Each conversation is scanned and analyzed for actionable business intelligence:
View Everything in One Dashboard
Use the Verbix dashboard to bring customer chats, team performance, sentiment patterns, key topics, conversation summaries, and business insights together in one place.
AI-Powered Bicom Cloud Telephony Analytics Dashboard
Gain Complete Visibility Into Every Customer InteractionTransform Bicom call recordings into actionable insights with an AI-based dashboard tailored for contact centers, sales teams, customer support, and quality teams.
Analyze Every Bicom Customer Conversation
Review customer conversations—from sales and support to internal helpdesk and technical teams—all in one place.
Customer Support
Recognize frequently asked questions, complaints, service issues, and trends in customer sentiment to enhance the quality of customer support.
Sales Calls
Detect buying intent, sales objections, product interest, lost deals, and key moments in sales conversations.
Internal Helpdesk
Review support-team conversations to spot common problems and make replies more helpful.
Finance & Billing
Analyze billing and payment-related conversations to address key customer concerns and maintain consistent communication.
Technical Support
Identify the most talked-about technical challenges, customer pain points, and recurring support tickets.
Agent to Agent
Review internal discussions to see how employees exchange information, communicate with one another, and work together.
Powerful AI Capabilities
Verbix brings together AI-assisted analysis and Bicom call records, making recorded conversations easy to search and understand.
AI Call Transcription
Automatically turn Bicom customer conversations into searchable text.
AI Call Summaries
Create high-level summaries of conversations to give teams a broad understanding of calls instead of having to listen to the full recording.
Customer Sentiment Analysis
Determine positive, neutral, and negative customer sentiment across discussions.
Conversation Search
Search through your conversations using keywords, speakers, customers, topics, summaries, and metadata.
Agent Performance
Analyze agent conversations to spot coaching opportunities and performance trends.
AI Playbooks
Identify critical conversation points according to your monitoring needs and business rules.
CRM Integrations
Integrate conversation intelligence into CRM workflows and customer records.
API Access
Leverage APIs to add Verbix insights to your current business solutions.
Custom Monitoring
Develop monitoring criteria that reflect your organization's QA, compliance, and business needs.
Flexible Enterprise-Grade Deployment
Choose the Deployment Option That Fits Your Organization
Shared Cloud
Fast deployment using secure cloud infrastructure.
- Small businesses
- Growing contact centers
- Quick implementation
- Teams starting with AI call analytics
Private Cloud
Dedicated cloud infrastructure for organizations that need more control and isolation.
- Mid-size organizations
- Enterprise teams
- Healthcare
- Financial services
Self-Hosted
Install Verbix on your own servers to have full control over your environment and data.
- Large enterprises
- Government organizations
- Highly regulated industries
- Organizations with specific infrastructure requirements
Start Small. Scale When Ready.
Deploy Bicom call analytics through a simple 4-step workflow.
Connect Bicom
Integrate your Bicom/PBXware telephony system securely with Verbix.
Enable Call Recordings
Ensure the necessary call recordings are accessible for review. Bicom offers flexible call recording at granularity levels including tenants, extensions, DIDs, queues and other call handling objects.
AI Processes Conversations
Verbix uses AI to transcribe and analyze conversations.
View Insights Instantly
Transcripts, summaries, sentiment, keywords, agent insights, and other analytics are available on your Verbix dashboard.
Built for Enterprise Bicom Environments
Verbix is built to coexist with enterprise telephony systems and bring conversation intelligence to the existing technology stack.
The Bicom developer platform today offers REST APIs, real-time event publishing, SDKs, CRM integration, and functions for AI and transcription, among other features, allowing for several points of integration with enterprise workflows.
Enterprise Capabilities
Real Results, Real Impact
Organizations Using AI-Powered Conversation Analytics Can Track:Convert raw Bicom audio and PBXware call recordings into measurable efficiency gains, compliance scores, and customer loyalty.
70%
Faster QA Reviews
90%
Reduced Manual Monitoring
35%
Better Agent Productivity
25%
Higher Customer Satisfaction
60%
Faster Issue Resolution
100%
Searchable Call Archive
Customer Success Stories
Trusted by Customer Service Teams Worldwide.
Find out why companies are enhancing quality control, customer satisfaction, and business process efficiency with Verbix AI.
Frequently Asked Questions
Yes. Verbix integrates with Bicom Systems PBXware through available REST APIs, call recording archives, and real-time event connectors, allowing you to ingest conversation data without altering your core telephony operations.
Yes. Verbix automatically analyzes eligible Bicom call recordings to generate high-accuracy AI transcripts, concise executive summaries, sentiment ratings, keyword tags, and agent performance evaluations.
Yes. Bicom Systems offers granular call recording capabilities across tenants, extensions, DIDs, and call queues, all of which can be filtered, categorized, and analyzed within your Verbix dashboard.
Verbix analyzes caller tone, spoken language, objection patterns, and acoustic signals to accurately classify customer sentiment as positive, neutral, or negative, highlighting trends over time.
Yes. Every recorded conversation is transcribed with speaker identification and indexed into a searchable conversation archive, enabling instant searches by keywords, topics, agent names, or customer intent.
Instead of manually sampling a tiny fraction of calls, Verbix provides 100% automated quality assurance, scorecards, compliance checks, and actionable coaching insights tailored for supervisors.
Yes. Verbix provides enterprise-grade data security with PII masking and redaction, AES-256 encryption at rest, TLS 1.3 in transit, role-based access controls, and flexible deployment options including Private Cloud and Self-Hosted.
Connects with tools you already use
Verbix integrates seamlessly with your favorite CRM, helpdesk, and telephony applications to automate workflows.
