AI Call Analytics for Sangoma Cloud Telephony Integration
Make every conversation you have with a Sangoma customer into actionable business intelligence with AI-enabled call transcription, summaries, sentiment, agent performance insights, and conversation analytics.Verbix enables businesses to translate Sangoma Cloud Telephony conversations into searchable insights, providing teams with better visibility into the customer experience, call quality, agent performance, and potential business opportunities.
Is This What Your Team Is Facing?
Sangoma provides powerful cloud communication solutions including Business Voice, CommUnity, and Switchvox Cloud. However, uncovering what customers and agents actually express across hundreds of conversations requires dedicated AI intelligence.
Manual Call Reviews Take Too Much Time
Managers do not have the time to listen to every Sangoma conversation by hand. Quality assurance is slow, inconsistent, and hard to scale when you have to review so many calls.
Limited Customer Sentiment Visibility
Conventional call logs display call volume but not what customers are saying, or how they feel during those calls.
Difficult Agent Performance Monitoring
With no conversation analysis, managers lack insight into how agents speak with customers, overcome objections, respond to queries and address customer issues.
Manual Conversation Monitoring
Key customer questions, complaints, objections, and potential growth opportunities are easily missed when calls are analyzed manually.
Valuable Customer Insights Are Missed
All customer conversations contain data points on expectations, pain points, product feedback, buying intent, and repeated problems.
Standard Reports Lack Conversation Context
The size and length of the call reveal what occurred. AI conversation analytics tells your team what was said and why it matters.
How Sangoma Cloud Telephony Call Analytics Works with Verbix
Connect. Transcribe. Understand. Improve.
Connect Your Sangoma Telephony Environment
Integrate your supported Sangoma Cloud Telephony system with Verbix via the relevant integration and API setup.
Sangoma's cloud communications offerings such as Business Voice, CommUnity, and Switchvox Cloud enable cloud business communications and telephony solutions.
Sangoma Integration
Ingest voice recordings and call details into an AI conversation analytics engine.
AI Transcribes Every Conversation
Verbix processes eligible call recordings and converts them into text that can be searched once they are available.
AI Analyzes:
AI Generates Conversation Insights
Verbix processes Sangoma conversations to detect significant events and usable data.
Understand:
Access AI-Powered Analytics
Access your conversation intelligence in a single place without having to listen to every single call.
AI-Powered Sangoma Cloud Telephony Analytics Dashboard
Turn Sangoma Call Data Into Actionable IntelligenceView all customer dialogue and agent activity in one place with an AI-based analytics dashboard.
Rather than having to open recordings one at a time, managers can see at a glance which calls need their attention and drill down into the conversation beneath.
Analyze Every Sangoma Customer Conversation
Turn customer conversations into actionable insights for every department and business function.
Customer Support
Improve Customer Experience
Identify what customers are asking about, what problems they report, how satisfied they feel, and which support concerns keep coming up.
Sales Calls
Identify Revenue Opportunities
Listen for the buying signals, objections, needs of the customer, mentions of the competition, and possible windows of opportunity.
Internal Helpdesk
Support Internal Teams
Monitor employee support conversations for patterns of technical or operational problems.
Finance & Billing
Monitor Important Conversations
Identify questions about charges and invoices, concerns over payments, billing disputes, and repeated themes in customer conversations.
Technical Support
Identify Recurring Issues
Identify common technical problems and how well the agents relay the solutions.
Agent-to-Agent Collaboration
Improve Team Collaboration
Monitor internal discussions to learn how your teams interact and work together.
Powerful AI Capabilities
Elevate Sangoma customer conversations into deep intelligence with advanced speech recognition, sentiment tracking, and quality automation.
AI Call Transcription
Turn qualified Sangoma call recordings into searchable, structured conversations.
AI Call Summaries
Automatically create brief summaries that emphasize the key information, customer needs, and result of the call.
Customer Sentiment Analysis
Detect customer sentiment on the analyzed talks, and identify shifts in the customer tone.
Agent Performance Insights
Examine how agents communicate, conduct conversations, engage with customers, and meet adjustable quality measures.
Conversation Search
Search analyzed chats by keywords, topics, phrases, customer needs or any other conversation parameter.
AI Playbooks
Develop structured processes for analysis that reflect your organization's standards of quality and the needs of your business.
Keyword & Topic Detection
Automatically identify important keywords, topics, objections, complaints, and opportunities.
Call Outcome Analysis
Analyze conversation outcomes and recognize patterns within various types of calls.
CRM Integrations
Integrate conversation intelligence with your existing CRM and customer workflows.
API Integration
Create tailored workflows and integrate AI-driven conversation insights with your current business apps.
Custom Monitoring
Monitor the conversation metrics and behaviors that matter most to your organization.
Flexible Enterprise-Grade Deployment
Deploy Verbix According to Your Business Requirements
Shared Cloud
Deploy fast with a managed cloud environment for teams who want zero infrastructure management.
- Fast deployment
- Managed infrastructure
- Easy scalability
- Centralized analytics
Private Cloud
Deploy in a dedicated environment with more control over infrastructure and data workflows.
- Dedicated environment
- Greater control
- Enterprise security requirements
- Scalable architecture
Self-Hosted
For organizations with further infrastructure and data control requirements, consider self-hosted deployment options.
- Infrastructure control
- Data governance
- Custom deployment
- Enterprise flexibility
Start Small. Scale When Ready.
Quick Setup: Deploy Sangoma call analytics through a simple 4-step workflow.
Connect Sangoma
Connect your supported Sangoma Cloud Telephony environment.
Enable Call Recording
Enable access to qualifying call recordings for analysis. Sangoma’s documentation describes recording features available on its supported platforms and products.
AI Processes Conversations
Existing conversations are processed by Verbix for transcription, summaries, sentiment, keywords and other configured insights.
Access Insights
Examine the findings produced by the shared analytics dashboard.
Enterprise-Ready Sangoma Call Analytics
Native AI Intelligence with Full Infrastructure ControlHave the power of AI-enabled conversation intelligence native to your Sangoma telephony environment, while having full control over integrations, access, security, and deployment.
Sangoma platforms and communication APIs allow developers to build voice capabilities, retrieve recordings, and automate conversational workflows.
Enterprise Capabilities
Real Results, Real Impact
Turn Conversation Data Into Measurable Business Outcomes
70%
Faster QA Reviews
90%
Reduced Manual Monitoring
35%
Increased Agent Productivity
25%
Improved Customer Satisfaction
60%
Faster Issue Resolution
100%
Searchable Call Archive
Customer Success Stories
Trusted by Customer Service Teams Worldwide.
Find out why companies are enhancing quality control, customer satisfaction, and business process efficiency with Verbix AI.
Frequently Asked Questions
Verbix can be installed on supported Sangoma Cloud Telephony systems via the relevant integration and API options. Sangoma provides cloud communications platforms and communication APIs that allow developers to build voice capabilities into their applications.
Yes. Qualifying recorded calls may be processed for AI Transcription, Summaries, Sentiment Analysis, Keyword, Topics, and Conversation Insights.
Yes. Verbix can create short AI-driven summaries of the main points, customer needs, discussion points, and results.
Yes. AI sentiment tools can show teams how customers feel based on the conversations they review.
Yes. Teams can turn call transcripts into searchable records, making it easier to locate conversations by keyword, subject, or phrase.
Yes. Conversation analytics allows managers to examine communication patterns, talk-listen ratio, customer sentiment, keywords, and much more, based on quality metrics they can configure.
The sangoma doc has a section on call recording/call history/CDR and call reporting functionality across all applicable sangoma platform & products. The exact capabilities vary depending on which product and configuration of sangoma is being used.
Sangoma exposes communications APIs and RESTful interfaces for the services where it makes sense, such as voice, for example, and to retrieve recorded conversations.
Yes. The deployment and access models can be customized based on the security, infrastructure, scalability, and data governance needs of your organization.
Connects with tools you already use
Verbix integrates seamlessly with your favorite CRM, helpdesk, and telephony applications to automate workflows.
