AI Call Analytics for Epygi Cloud Telephony Integration
Transform Epygi Cloud Telephony conversations into business intelligence with AI-powered call analytics.Transcribe calls automatically, summarize conversations, analyze customer sentiment, monitor agent performance, and gain insights from every customer interaction. Epygi Cloud QX (ecQX) is a cloud-hosted PBX with add-on features like call recording, call center, CRM integration and call detail.
Is This What Your Team Is Facing?
Epygi Cloud QX (ecQX) is a cloud-hosted PBX with optional call recording, call center, CRM integration and call detail. However, uncovering what customers and agents actually express across hundreds of conversations requires dedicated AI intelligence.
Manual Call Reviews Take Too Much Time
Your managers aren't able to listen to every Epygi customer conversation live. Checking more recordings dilutes QA and coaching too much at scale.
Limited Customer Sentiment Visibility
Important customer emotions, concerns and feedback are still locked away in your recorded conversations.
Difficult Agent Performance Monitoring
Traditional call reports display activity, but lack context about how agents actually interact with customers.
Manual Conversation Monitoring
Finding a particular conversation, subject, or customer problem among thousands of recorded calls can take hours.
Valuable Customer Insights Are Missed
Questions, objections, complaints, buying signals, and recurring issues can easily be missed when calls are reviewed manually.
Standard Reports Lack Conversation Context
The length and size of a call give you useful metrics, but they don't tell you what actually went on in the conversation.
How Epygi Cloud Telephony Call Analytics Works with Verbix
Connect. Transcribe. Understand. Improve.
Connect Your Epygi Telephony Environment
Connect your supported Epygi Cloud QX environment and configure the desired call-recording workflow.
Epygi ecQX has optional call recording, call center functionality, CRM integration, and call-detail information.
Epygi Integration
Ingest Epygi voice recordings and call details into an AI conversation analytics engine.
AI Transcribes Every Conversation
Transcribe Epygi conversations into searchable text using AI-powered transcription.
Automatic Recording Access
Epygi ecQX supports optional call recording with CRM integration and call-detail reports.
AI Generates Conversation Insights
The conversations are analyzed by Verbix to capture the key patterns of customer and agent interactions.
Access AI-Powered Analytics
Access your Epygi conversation intelligence in a single analytics dashboard and prioritize the conversations that matter.
AI-Powered Epygi Cloud Telephony Analytics Dashboard
Turn Every Epygi Conversation Into Actionable IntelligenceView customer dialogues, agent actions, and call analytics, all from a single AI-powered dashboard.
Analyze Every Epygi Customer Conversation
Turn customer conversations into actionable insights for every department and business function.
Customer Support
Improve Customer Experience
Review recorded conversations to identify customer concerns, complaints, questions, and recurring support patterns.
Sales Calls
Identify Revenue Opportunities
Identify customer needs, objections, buying signals, and sales opportunities from every conversation.
Internal Helpdesk
Support Internal Teams
Evaluate internal support interactions to detect frequent operational problems and coaching opportunities.
Finance & Billing
Monitor Important Conversations
Keep a record of billing inquiries, payment conversations, disputes, and customer issues.
Technical Support
Identify Recurring Issues
Recognize technical issues and how agents manage the troubleshooting discussions.
Agent-to-Agent
Improve Team Collaboration
Examine conversations around internal communication, collaboration, and knowledge sharing.
Powerful AI Capabilities
Elevate Epygi customer conversations into deep intelligence with advanced speech recognition, sentiment tracking, and quality automation.
AI Call Transcription
Turn Epygi call recordings into searchable conversation transcripts.
AI Call Summaries
Automatically produce brief overviews of long customer conversations.
Customer Sentiment
Detect positive, neutral and negative customer sentiment from analyzed calls.
Agent Performance
Analyze conversation patterns to inform agent coaching and quality assurance.
Conversation Search
Discover calls with relevant keywords, topics, phrases, and conversation content.
Keyword Detection
Track important words, phrases, products, customer concerns, and business topics.
Topic Detection
Automatically detect repeat topics and conversations across your call library.
Call Outcome Analysis
Review call results and spot recurring trends across conversations.
AI Playbooks
Build a structured AI pipeline based on your organization's conversation analysis needs.
CRM Integration
Connect conversation intelligence to your CRM and business workflows.
API Integration
Create custom integrations and automate workflows with your call analytics data.
Custom Monitoring
Set up analytics on the metrics and conversational signals that are important to your team.
Flexible Enterprise-Grade Deployment
Deploy Verbix According to Your Business Requirements
Shared Cloud
Deploy AI-driven call analytics in a scalable cloud environment with centralized access to conversation intelligence.
- Fast deployment
- Managed infrastructure
- Easy scalability
- Centralized analytics
Private Cloud
Support for organizations that need greater control over their infrastructure, access and data environments.
- Dedicated environment
- Greater control
- Enterprise security requirements
- Scalable architecture
Self-Hosted
Install on-premises within your own infrastructure when required by your organization's requirements.
- Infrastructure control
- Data governance
- Custom deployment
- Enterprise flexibility
Start Small. Scale When Ready.
Quick Setup: Deploy Epygi call analytics through a simple 4-step workflow.
Connect Epygi
Join your supported Epygi Cloud Telephony environment and configure the desired call-recording workflow.
Enable Call Recording
Setup the right Epygi call-record functionality for the calls that you want to review. Call recording is also an optional feature on the Epygi ecQX.
AI Processes Conversations
Verbix takes the available recordings, processes them, and produces transcripts, summaries, sentiment insights, and conversation analytics.
Access Insights Instantly
Search chats, watch replays, analyze sentiment and track agent performance all from a single platform.
Enterprise-Ready Epygi Call Analytics
Secure Integration for Epygi Telephony EnvironmentsLink your Epygi phone system to an AI-powered analytics process built for businesses. Maintain full control over integrations, access, security, and deployment.
Epygi ecQX supports CRM integrations with Salesforce, Vtiger, and Zoho CRM, offering an established integration pathway for conversation analytics workflows.
Enterprise Capabilities
Real Results, Real Impact
Measure the Impact of AI-Powered Conversation Analytics
70%
Faster QA Reviews
90%
Reduced Manual Monitoring
35%
Increased Agent Productivity
25%
Improved Customer Satisfaction
60%
Faster Issue Resolution
100%
Searchable Call Archive
Customer Success Stories
Trusted by Customer Service Teams Worldwide.
Find out why companies are enhancing quality control, customer satisfaction, and business process efficiency with Verbix AI.
Frequently Asked Questions
Verbix can be configured for supported Epygi Cloud QX environments and applicable call-recording workflows.
Yes. Epygi call recordings that are accessible can be analyzed for transcription, summaries, sentiment, keywords, topics, and other conversation insights.
Yes. Epygi states that Call Recording is an option with its ecQX hosted PBX solution.
Yes. Epygi showcases AI-based voicemail and call recording transcription including speaker diarization. Its call recording transcription also includes sentiment analysis, classifying the sentiments as positive, neutral or negative, and can produce summaries.
Yes. Verbix can produce short AI summaries for analyzed conversations.
Yes. Reviewing customer conversations can reveal patterns in how people feel about their experiences.
Yes. You can search transcribed conversations using keywords, topics, phrases, and other available details.
Yes. Conversation analytics enables managers to monitor patterns of agent talk, conversation results, sentiment, and other customizable measures.
Yes. Epygi has documented CRM integration with Salesforce, Vtiger, and Zoho CRM on its supported QX systems.
Connects with tools you already use
Verbix integrates seamlessly with your favorite CRM, helpdesk, and telephony applications to automate workflows.
