AI Assistance for Agents While the Conversation Is Happening
Give agents instant answers, real-time compliance guidance, next-best actions, and conversation intelligence while managers maintain live visibility into every conversation.
Easy SetupAI That Listens. Understands. Assists.
This live dashboard demonstration shows how Verbix.ai analyzes speech inputs and surfaces the right contextual actions dynamically.
Live Conversation Feed
“I was charged twice for my subscription.”
“Let me check that for you.”
AI Assistant
Duplicate subscription charges can be refunded after account verification.
Real-Time Intelligence. Better Conversations.
Verbix.ai works alongside your agents in real time giving them the information, guidance, and support they need without interrupting the customer conversation.
Real-Time Q&A
Agents can ask questions and instantly receive answers from your approved knowledge base, policies, products, and processes.
Real-Time Compliance
Monitor conversations as they happen and alert agents when required disclosures, verification steps, or compliance actions are missed.
Next Best Action
Help agents determine what to do next based on the customer's question, conversation context, and business rules.
Knowledge at Their Fingertips
Bring the right information into the conversation instead of making agents search through documents or put customers on hold.
Real-Time AI Assistance Across Industries
See how Verbix.ai helps agents handle industry-specific conversations with the right answers, guidance, and actions in real time.
Contact Centers
Instant knowledge retrieval, real-time QA, manager alerts, and automated compliance logging.
Managers See the Conversation. Agents Get the Help.
Don't wait for the call recording to find out something went wrong.
From Agent Assistance to Better Outcomes
Augment agents with AI tools to drive higher quality, faster handling times, and improved customer satisfaction metrics.
Faster Resolution
Give agents answers without putting customers on hold. By providing the next-best action and sourcing policies dynamically, hold times and search tasks are eliminated.
Better Compliance
Identify potential compliance issues while there is still time to correct them. Real-time checklist auditing prompts agents immediately to read required privacy policies or disclaimers.
Higher Agent Confidence
Help agents handle unfamiliar questions without constantly asking supervisors. Having approved guidelines overlayed directly on the call stream dramatically speeds onboarding.
Better Customer Experience
Resolve customer issues faster with more accurate and consistent responses. Eliminate customer frustration caused by conflicting scripts or lack of routing context.
One AI Assistant. Your Knowledge.
Verbix AI is not simply a generic chatbot. It bridges multiple enterprise document systems to deliver accurate guidance under your compliance controls.
Real-Time AI Assistant.
Correct guidance and checklists are delivered directly to the agent screen as the conversation happens.
Realtime Agent Assist in Action
Watch how Verbix.ai supports agents in real time, delivering instant answers, continuous compliance checks, and guided workflows during live calls.
Built Around the Way Your Industry Works
Banking
Fraud verification, transaction disputes, authentication
Insurance
Claims guidance, policy questions, compliance
Healthcare
Patient verification, appointment support, privacy
Telecom
Troubleshooting, plan information, service issues
BPO
SOP guidance, QA, compliance, agent coaching
Retail
Orders, refunds, returns, product information
Contact Centers
Knowledge assistance, escalation, compliance
Travel
Booking, cancellation, itinerary and policy guidance
Frequently Asked Questions
Real-Time Agent Assist uses AI to listen to conversations as they happen and provide agents with relevant answers, guidance, compliance alerts, and recommended actions during the call.
Verbix.ai analyzes the live conversation and uses your configured knowledge base, policies, and approved information to surface relevant answers to the agent.
Yes. Agents can interact with the AI assistant during the conversation to get answers, information, or guidance without leaving the call.
Yes. Configured compliance rules can be evaluated during the conversation, allowing agents and managers to identify potential compliance issues while the call is still active.
Yes. Managers can access live call monitoring to listen to conversations and view relevant call intelligence while the interaction is taking place.
No. The goal is to augment human agents, giving them AI-powered information and guidance while they remain in control of the customer conversation.
Yes. The assistant can be configured around your organization's approved knowledge, policies, procedures, and business information.
It can support contact centers, banking and financial services, insurance, healthcare, telecom, BPOs, retail, travel, and other customer-facing organizations.