Turn Every Zycoo Cloud Telephony Conversation into Actionable Insights
Turn your Zycoo Cloud Telephony conversations into actionable business intelligence with AI-driven call analytics. Transcribe your calls, get a summary of the conversations, detect customer sentiment, evaluate agent performance, and get insights from each recorded engagement.AI-Powered Conversation Intelligence for Zycoo
Is This What Your Team Is Facing?
Today's contact centers produce tens of thousands of customer conversations per day, which is impossible to monitor for quality and use to drive the customer experience manually.
Manual Call Reviews Take Too Much Time
Managers can't listen to every customer call handled through Zycoo. Trying to review recordings at scale can delay both quality checks and staff coaching.
Limited Customer Sentiment Visibility
Recordings may contain valuable clues about customers' feelings, concerns, and feedback, but those details can easily go unnoticed.
Difficult Agent Performance Monitoring
Call logs reveal how often agents are active, but not the full story of how they interact with customers.
Manual Conversation Monitoring
Searching for specific conversations, topics or customer problems in recorded calls can waste a lot of time.
Valuable Customer Insights Are Missed
Customer questions, objections, complaints, requirements, and buying signals can easily be overlooked.
Standard Reports Lack Conversation Context
Call duration, call volume, and CDR (call detail record) data are the operational facts, but not the content of the conversation.
How Zycoo Cloud Telephony Call Analytics Works with Verbix
Intelligent Analytics in Four Simple Steps
Connect Your Zycoo Telephony Environment
Connect your supported Zycoo CooVox system and set the proper call recording flow. Zycoo CooVox systems also support SIP/IMS trunks, call recording, CDR records, and an Open API interface for third party integrations.
AI Transcribes Every Conversation
Turn your recorded Zycoo conversations to text which can be searched with the support of AI-powered transcription.
AI automatically identifies:
AI Generates Conversation Insights
Verbix processes conversations to capture key patterns of the customers and agents interactions.
Analyze:
Access AI-Powered Analytics
Access conversation intelligence in a single analytics dashboard and easily spot important customer interactions, agent patterns, and conversations that need attention.
AI-Powered Zycoo Cloud Telephony Analytics Dashboard
Turn Every Zycoo Conversation Into Actionable IntelligenceUse a single AI-powered dashboard to see the full picture of customer interactions, team activity, and call results.
Zycoo CooVox offers call history/CDR storage and management along with recording management, laying the groundwork for integrating telephony records with AI-driven conversation analytics.
Analyze Every Zycoo Customer Conversation
Audit all internal, outbound, support, and collaborative channels on a single dashboard.
Customer Support
Insight into problems, complaints, queries, and support trends of customers in the context of recorded conversations.
Sales Calls
Identify the customer's needs, objections, signals to buy, and potential opportunity to sell.
Internal Helpdesk
Review internal support conversations to surface common operational problems.
Finance & Billing
Track billing inquiries, payment negotiations, disputes, and customer issues.
Technical Support
Identify technical problems and learn to interpret how agents engage in troubleshooting conversations.
Agent-to-Agent
Examine how people communicate, work together, and share information within an organization.
Powerful AI Capabilities
Verbix integrates multiple large language models to construct reliable call profiles.
AI Call Transcription
Make Zycoo call recordings searchable conversation transcripts.
AI Call Summaries
Create brief summaries from long customer conversations automatically.
Customer Sentiment
Detect sentiment levels of positive, neutral, and negative from analyzed conversations.
Agent Performance
Analyze conversation patterns to inform agent coaching and quality assurance.
Conversation Search
Discover calls by keywords, topics, phrases, and what's said in the conversation.
Keyword Detection
Track important words, phrases, products, customer concerns, and business topics.
Topic Detection
Automatically detect on-going topics and themes of the conversation.
Call Outcome Analysis
Listen to what your customers say and detect trends throughout the calls.
AI Playbooks
Build end-to-end AI pipelines for your organization's conversational analytics needs.
CRM Integration
Integrate conversation intelligence with the CRM and business processes you already use.
API Integration
Create custom integrations and automated processes with your call analytics data.
Custom Monitoring
Set up your analytics with the conversation signals and metrics that are important to your business.
Flexible Enterprise-Grade Deployment
Choose the deployment option that best fits your organization.
Shared Cloud
Run AI-powered call analysis in a flexible cloud setup, giving teams one central place to review conversation insights.
- Fast deployment
- Managed infrastructure
- Easy scalability
- Centralized analytics
Private Cloud
Give organizations more oversight of their infrastructure, user access, and data environment.
- Dedicated environment
- Greater control
- Enterprise security requirements
- Scalable architecture
Self-Hosted
Deploy on your own infrastructure if required by your organization and supported.
- Infrastructure control
- Data governance
- Custom deployment
- Enterprise flexibility
Start Small. Scale When Ready.
Quick Setup
Connect Zycoo
Connect your supported Zycoo CooVox telephony environment.
Enable Call Recording
Turn on call recording for the extensions or call flows you would like to monitor. Call recording is listed as a feature in Zycoo's CooVox system documentation.
Transfer Recordings
Enable supported recording workflow to use recordings for AI analysis. Zycoo also records FTP uploading of the recording files and the logs.
AI Processes Conversations
Verbix analyzes available recordings and provides transcripts, summaries, sentiment, and conversation analytics.
Access Insights Instantly
Consolidate search conversations, read summaries, learn about sentiment, and track agent performance on a single platform.
Enterprise-Ready Zycoo Call Analytics
Integrate your Zycoo system within an enterprise class AI analytics workflow.
Enterprise Capabilities
- Secure Integration
- Enterprise Authentication
- Role-Based Access Control
- Data Security
- Scalable Architecture
- Flexible Deployment Options
Real Results, Real Impact
Measure the Impact of AI-Powered Conversation AnalyticsYou can use these numbers as sample impact metrics or replace them with your own verified customer data for Verbix.
70%
Faster QA Reviews
90%
Reduced Manual Monitoring
35%
Increased Agent Productivity
25%
Improved Customer Satisfaction
60%
Faster Issue Resolution
100%
Searchable Call Archive
Customer Success Stories
Trusted by Customer Service Teams Worldwide.
Find out why companies are enhancing quality control, customer satisfaction, and business process efficiency with Verbix AI.
Frequently Asked Questions
Verbix is an optional add-on for supported Zycoo CooVox environments and relevant call recording workflows.
Yes. Zycoo call recordings can be processed for transcriptions, summaries, sentiment, keywords, topics, and other conversation insights.
Yes. Zycoo lists call recording as a feature of CooVox, with automatic call recording an option on compatible systems.
Yes. Zycoo CooVox offers call logs, or Call Detail Records (CDR), which can be searched and exported.
Yes. Verbix can generate brief AI summaries on the conversations that were analyzed.
Yes. Customer sentiment analysis can detect sentiment trends across analysed conversations.
Yes. Transcribed conversations can be searched by keywords, topics, phrases and any other conversation attribute available.
Yes. Managers can use conversation analytics to analyze their agents' communication patterns, conversation outcomes, sentiment, and other customizable metrics.
Yes. Zycoo has a Open API interface for secondary development and third party integration, which is documented in the CooVox T-Series documentation.
Zycoo lists FTP capabilities as an optional feature to upload recording files and logs to a NAS or FTP server, if configured.
Connects with tools you already use
Verbix integrates seamlessly with your favorite CRM, helpdesk, and telephony applications to automate workflows.
