Actionable Insights for Better Decisions
Transform your conversations into actionable business insights with in-depth, AI-based reports and analytics. Have a full panoramic view of the whole experience of the customer, the performance of the agent, quality, compliance, operation and a lot more -- all from one single point of access.
Comprehensive Reports. Deeper Insights.
Discover a full range of AI reports that provide insight into customers and bring you tools to empower your agents, streamline your operations, and preserve quality and compliance.
Executive Summary
Get a high-level view of your contact center performance.
Provide leadership with a consolidated view of key KPIs, trends, performance indicators, customer experience, and operational health.
Customer Experience
Understand how customers experience every interaction.
Understand customer sentiment, satisfaction metrics, experience drivers and emerging trends in conversations.
Voice of Customer
Discover what your customers are really saying.
Transform millions of user conversations into organized insights on feedback, concerns, demands, anticipations, and trending topics.
Journey & Resolution
Understand the customer journey from start to resolution.
Examine the paths customers take, why they interact, how often issues are resolved, if they are escalated, and where customers might get stuck.
Operations Performance
Measure the operational health of your contact center.
Monitor performance and efficiency, and identify potential areas for improved efficiency, service quality, and use of resources.
Agent & Team Performance
Measure performance across agents and teams.
Get insight into the performance of individual agents and teams, recognize high performers, and reveal potential opportunities for assistance and coaching.
Quality & Compliance
Monitor quality, compliance, and conversation risk.
Spot compliance violations and quality gaps, and see required process adherence and potential risk talk.
Coaching & Insights
Turn conversation data into better coaching.
Spot coaching moments and gaps in knowledge with AI-enabled analysis of actual customer interactions.
Powerful Reports for Every Business Need
Verbix.ai reports help you monitor real-time data, analyze it in depth, and understand what is happening, why it is happening, and what to do next.
AI identified top friction points in queue checkout and auto-dispatched resolution guidance.
Automated agent scorecards highlighted empathetic phrasing, lowering average call handle times by 38s.
Real-time compliance monitoring scrubbed non-compliant disclosures and verified legal scripts automatically.
Automated weekly scheduled reports delivered directly to VP operations inbox with key risk alerts.
Reports Tailored to Your Industry
Get industry-specific insights and metrics that matter most to your business.
Contact Centers
Full real-time visibility across omni-channel call volumes, queue handle times, agent quality scores, and SLA compliance.
Powerful Dashboards for Every Team
Real-time visibility into what matters most.
From Conversations to Business Decisions
Capture
Capture every customer conversation on every communication channel.
AI Analysis
AI analyzes conversations to gain insights, identify trends, and recognize patterns.
Generate Reports
Turn conversation data into clear, actionable reports.
Take Action
Teams leverage insights to enhance customer experience, operations, performance of agents and compliance.
Drive Results
Better decisions drive better execution and stronger customer results.
Why Teams Love Verbix.ai Reports
Our AI Analytics platform is designed for the Contact Center with simplicity and clear next steps to drive ongoing performance improvement.
AI-Powered Insights
Advanced AI can derive insights and uncover hidden patterns of dialog.
Real-Time Reporting
Receive up-to-the-minute intelligence as discussions take place — not hours or days afterward.
Customizable & Flexible
Customize reports and dashboards to align with your business objectives and team needs.
Easy to Share
Export, schedule, and share reports with stakeholders in your entire organization.
Frequently Asked Questions
Verbix.ai offers Executive Summary, Customer Experience, Voice of Customer, Journey and Resolution, Operations Performance, Agent and Team Performance, Quality and Compliance, and Coaching and Insights reports.
Dashboards and reports can be tailored to the metrics and business insights that are important to your organisation.
The availability of reporting is related to the underlying conversation data and configuration, and includes both real-time and historical insights where supported.
Yes. Reports can be utilized to observe trends and compare performance over time.
Yes. reports can be downloaded and shared with your team.
Yes, if historical conversation data has been tracked and stored in your Verbix.ai environment.
If automated report delivery is enabled in your account settings, it is possible to schedule reports for delivery on a recurring basis.
No. The dashboards are intended for business users, managers, quality assurance ( QA) teams, operations teams, and executives.