Realtime AI Agent Assist
What if AI could help your contact center agents BEFORE the call is over?
Why Real-Time AI Agent Assist Changes Everything
Most contact centers use AI after a conversation — to transcribe calls, generate summaries, score agents, and identify coaching opportunities.
But the biggest opportunity is happening while the customer conversation is still taking place.
What Happened After The Call
- Scores calls hours or days after the interaction ends
- Highlights compliance violations when it's already too late
- Identifies agent mistakes after the customer has hung up unsatisfied
What Influences What Happens Next
- Guides agents during live customer calls in under 400ms
- Triggers live compliance alerts before violations occur
- Suggests instant answers & next-best actions to turn calls around
Key Session Highlights & Live AI Demos
Live Speech & Intent Detection
Understand customer sentiment, intent, and objections as speech happens with ultra-low latency speech recognition.
AI-Powered Agent Suggestions
Deliver exact answers, knowledge base articles, and rebuttals right onto the agent's screen in real time.
Real-Time Compliance Alerts
Prevent costly regulatory breaches by notifying agents instantly if required disclaimers or disclosures are missed.
Automatic Call Summaries
Eliminate manual after-call work (ACW) by generating instant structured notes and disposition tags.
Next-Best-Action Guidance
Guide agents smoothly through complex workflows, upsell opportunities, and troubleshooting steps.
Live Coaching & Supervisor Assist
Allow team leads to monitor agent sentiment live and whisper suggestions into active calls when needed.
"Because AI shouldn't just tell you what happened after the call. It should help influence what happens next."— Rahul Patel, Co-Founder & Chief Architect, Verbix.AI
Rahul Patel
Co-Founder & Chief Architect, Verbix.AI
Rahul leads product architecture and AI engineering at Verbix.AI, specializing in real-time speech processing, conversational intelligence, and frontline contact center transformation. Join him for a hands-on live demo and interactive Q&A.
Recent Webinars
Realtime AI Agent Assist
CX Improvements in Healthcare Services
Creating a Customer-Centric Culture
Building an Effective Omnichannel CX Strategy
From Contact Centers to Strategic Insight Centers
Customer Experience as a Competitive Advantage
Beyond Sentiment Turning CX Metrics into Financial Reality
How Drama Based Learning Can Elevate Customer Care Expectations and Verbix.AI
Proactive Service as a Revenue Engine, Not a Cost Center
Beyond the Dashboard: Turning Customer Signals into Strategic Decisions
AI-Powered Contact Centers: Elevate Customer Experience
Voice of the Customer: Turning Feedback into Actionable Insights
The Human + AI Contact Center: Designing Collaboration, Not Replacement
Precision Leadership in the Age of AI — How CX Teams Perform with Data-Driven Coaching
