Audit 100% of your calls with AI — not just the 2% your QA team can reach.
Verbix.ai transcribes, scores and analyzes every customer conversation automatically — quality, compliance, sentiment and agent performance — and works with the phone system you already run.
of calls reviewed, vs. 20–25% with manual QA
compliance adherence
average handle time
first call resolution
One platform for QA, compliance and coaching
Comprehensive conversation intelligence designed to elevate agent performance and safeguard enterprise compliance.
Automated QA & scoring
100% call coverage with AI evaluation of quality, tone and effectiveness, using rubrics aligned to your KPIs.
Compliance monitoring
Flag missed disclosures, script deviations and PII leaks — built for healthcare, insurance, finance and collections.
Agent performance & coaching
Spot top and low performers instantly and turn every call into a coaching opportunity.
Sentiment & keyword analysis
Detect emotion, tone shifts, churn signals and competitor mentions across conversations.
Smart call summaries
Automatic summaries, action items and follow-ups — no more manual wrap-up notes.
Real-time agent assist
Live guidance and objection hints for agents while they are still on the call.
Works with the phone system you already use
40+ pre-built telephony connectors, plus SIPREC, API and S3/Azure/SFTP recording ingestion. Cloud or on-prem.
“Verbix.ai gave us complete visibility into customer conversations, helping improve first-call resolution and reduce churn by 25%.”