Speed of Thought – Real-Time FusionPBX Analytics for the Fast-Paced Contact Center

For service providers (ITSPs) and large enterprises, FusionPBX—powered by the robust FreeSWITCH core—is the gold standard for scalability and multi-tenancy. It can handle thousands of concurrent calls effortlessly. Yet while calls move at lightning speed, the analytics often struggle to keep up.

Most managers are used to the old routine: waiting until midnight for Call Detail Records (CDRs) to process, just to see how the day went. By then, a pattern of dropped calls or a surge in customer frustration may have already cost you thousands Verbix.AI changes everything by connecting directly to the FusionPBX event stream, delivering Real-Time Intelligence.when it matters most.

From Raw Streams to Instant Insights

Verbix.AI doesn’t wait for a file to be moved. We use Real-Time Webhooks to bridge the gap between your FreeSWITCH core and your management dashboard.

How the FusionPBX Integration Works:

1. The Trigger: The moment a call state changes (or a call ends) in FusionPBX, a webhook is fired to the Verbix AI engine.
2. Instant Extraction: Within seconds, Verbix transcribes the audio, detects the intent (e.g., “Billing Inquiry” vs. “Support Ticket”), and scores the sentiment.
3. The POST: Verbix POSTs this enhanced data back to your live dashboard or your customer’s CRM.
4. Multi-Tenant Isolation: Since FusionPBX is multi-tenant, Verbix keeps Client A’s AI data and Client B’s AI data entirely separate, processing each in its own secure container.

Why “Real-Time” is a Competitive Advantage

• Live Trend Spotting: If a keyword like “System Down” or “Refund” starts trending across a thousand concurrent calls, Verbix alerts you immediately—no waiting until tomorrow.
• Enhanced CDRs: Your standard Call Detail Records aren’t limited to just “Start Time” and “Duration” anymore. With Verbix, each CDR also captures the Outcome—like “Successful Sale” or “Technical Issue Escalated.”
• Immediate Supervisor Intervention: With real-time analysis, supervisors can monitor “Sentiment Heatmaps” and jump in to assist agents handling difficult calls—even before the call is finished.

What Our Technical Partners Say

“Managing 5,000 concurrent calls on FusionPBX used to leave us flying blind until the next morning. With Verbix.AI, we have a live pulse on our entire network. Sending sentiment data back to our custom portals in seconds has been a complete game-changer for our clients.”
— Thomas W., CTO of Global VoIP Solutions

Supercharge Your FusionPBX Setup

Stop waiting for reports. Start seeing your data in real time. Turn your FusionPBX server into a live intelligence hub today.

Ready to see your calls in real-time?

Schedule Your FusionPBX Integration Demo and turn your raw streams into actionable intelligence with Verbix.AI.