AI call analytics software features overview
Top 20 AI Call Analytics Software Platforms in 2026

Conversations with customers are now considered one of the most important sources of business intelligence. Every sales call, support interaction, and customer service conversation is rich with insight that can be used…

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AI workforce scheduling
AI in Workforce Management: Smarter Scheduling with Call Data

Working now is the fact that every call your center handles is also a forecasting signal. Here’s how Verbix.ai leverages historical and live call data to create staffing schedules that align with…

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Automating call quality monitoring with AI conversation analytics
Automating Quality Assurance with AI Call Analytics

For years, Quality Assurance (QA) in contact centers has meant a laborious manual task: sampling. A separate QA manager listens to a miniscule portion—typically between 1% and 2%—of calls, reviews a scorecard,…

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Real-time vs post-call analytics in AI customer support and conversation intelligence
Real-Time vs Post-Call Analytics: What Matters More?

Customer conversations represent one of the most valuable sources of business intelligence. Intent, sentiment, compliance risk, and revenue opportunities are all within support calls, sales conversations and customer queries. But the big…

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the-future-proof-contact-center
The Future-Proof Contact Center: Why AI is the “Glue” for Your Tech Stack

For decades, the contact center was a series of silos. You had your Telephony (Asterisk, Issabel, Vicidial) over here, your CRM (Salesforce, HubSpot, Zoho) over there, and a pile of…

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automating mandatory disclosure logs
The Compliance Shield: Automating Mandatory Disclosure Logs

For debt collectors, law firms, and financial institutions, the “Mini-Miranda” and privacy notices are some of the most important parts of a call—but they’re often the most overlooked. Agents are…

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automating your post call data flow
Time is Money: The ROI of Automating Your Post-Call Data Flow

In every contact center running Asterisk, Vicidial, or FusionPBX, there is a "silent thief" stealing your profits. It’s called ACW (After-Call Work). It’s that 2-to-5-minute window after a call ends…

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Turns Your Asterisk Server into an AI Powerhouse
Turns Your Asterisk Server into an AI Powerhouse

If you’re managing an Asterisk, Issabel, or FreePBX server, you probably have a directory—usually /var/spool/asterisk/monitor—that’s packed with thousands of  .wav or .mp3 files. For most businesses, this folder ends up…

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Fast-Paced Contact Center
Speed of Thought – Real-Time FusionPBX Analytics for the Fast-Paced Contact Center

For service providers (ITSPs) and large enterprises, FusionPBX—powered by the robust FreeSWITCH core—is the gold standard for scalability and multi-tenancy. It can handle thousands of concurrent calls effortlessly. Yet while…

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PBX an AI Brain Transplant
The Legacy Bridge – Giving Your On-Premise PBX an AI Brain Transplant

For many IT managers and business owners, their on-premise PBX (Private Branch Exchange) is a reliable workhorse. Systems like Asterisk, Issabel, and FreePBX provide dependability, full control, and no monthly…

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Scaling High-Volume Vicidial QA
Sleep While You Audit – Scaling High-Volume Vicidial QA with AI Automation

In a fast-paced BPO or collection agency, Vicidial is the best tool available. It focuses on one purpose, which is quick outbound dialing. However, there is a major drawback to…

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E-Summit 2025
Verbix.AI at IIT Bombay E-Summit 2025: Showcasing the Future of AI-Powered Customer Experience

Dates: 11th & 12th December, 2025 Time: 9:00 AM – 5:00 PM Location: IIT Bombay — E-Summit Startup Expo Verbix.AI is proud to announce its participation in the 21st edition…

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Debt Resolution Conversations
Using Sentiment Analysis to Improve Debt Resolution Conversations

Debt resolution conversations are often delicate and high-stakes. Agents must navigate sensitive financial discussions while maintaining compliance, managing customer emotions, and achieving resolution goals. Traditional call monitoring methods, such as…

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AI Call Analytics for Better CX
Top 10 Metrics to Track with AI Call Analytics for Better CX

Introduction: Why Metrics Matter in Customer Experience Customer experience (CX) is a critical differentiator for businesses today. Contact centers are the frontlines of CX, and understanding the effectiveness of interactions…

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100% Call Monitoring with AI
Is Your Contact Center Ready for 100% Call Monitoring with AI?

Contact centers are evolving rapidly, driven by rising customer expectations, stricter compliance requirements, and the need for operational efficiency. Traditional quality assurance methods—such as sample-based call reviews—often leave gaps in…

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Scaling QA in Insolvency Agencies
Scaling QA in Insolvency Agencies: Moving from Manual Call Reviews to AI-Powered Monitoring

Introduction: The QA Challenge in Insolvency Agencies Quality assurance (QA) is a cornerstone of customer service in insolvency agencies, where compliance, sensitive communication, and accuracy are paramount. Traditionally, QA has…

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Compliance to Customer Care
From Compliance to Customer Care: Expanding the Role of Call Analytics

In today’s fast-paced business environment, contact centers are more than just support hubs—they are critical touchpoints for customer engagement, brand perception, and operational efficiency. Historically, call analytics was primarily used…

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First Call Resolution
How AI Call Analytics Drives First Call Resolution (FCR) Improvements

Introduction: The Critical Role of First Call Resolution First Call Resolution (FCR) is a key performance metric for contact centers, reflecting an organization’s ability to resolve customer issues in a…

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Your Contact Center Needs AI Call Analytics
Top 10 Signs Your Contact Center Needs AI Call Analytics

Introduction: The Evolving Role of Contact Centers Contact centers have evolved from simple call-handling hubs to strategic centers for customer experience (CX). With growing call volumes, omnichannel interactions, and increasing…

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Contact Center Workforce Management
How AI Analytics Improves Contact Center Workforce Management

Introduction: The Workforce Management Challenge Contact centers are the backbone of customer experience, yet they face constant challenges in balancing staffing, efficiency, and service quality. Workforce management (WFM) has traditionally…

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