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Verbix voicebots improving customer support efficiency and delivering measurable business ROI
The Business ROI of Voicebots in Customer Support

It has been considered a good or bad but necessary evil in business profitability. But 2026 is when that is changing — fast. Support is becoming more than just a function for…

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Voice AI vs IVR: What Actually Delivers Better CX?

The ‘interactive voice response’ (IVR) system has long been the contact center’s “gatekeeper.” We all know the drill: “Press 1 for Sales, Press 2 for Support…”  But that was then, and…

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AI call analytics going beyond sentiment analysis to deliver deeper customer insights in 2026
Why Sentiment Analysis Alone Is Not Enough in 2026

Sentiment analysis has been a staple of call analytics for years—providing businesses with a sense of whether customer interactions are positive, negative or neutral. However in 2026, customer expectations and…

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AI intent recognition analyzing customer conversations in modern call analytics systems
The Role of Intent Recognition in Modern Call Analytics

In the American strong writer world your customers are more important than ever before? Businesses no longer want to simply record calls — they want insights that they can act on. This…

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AI analytics transforming customer signals into strategic business decisions and actionable insights
Beyond the Dashboard: Turning Customer Signals into Strategic Decisions

Every organization collects customer data. But very few truly use it to drive real decisions. In our recent webinar on “Beyond the Dashboard: Turning Customer Signals into Strategic Decisions,” we…

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