Sleep While You Audit – Scaling High-Volume Vicidial QA with AI Automation

In a fast-paced BPO or collection agency, Vicidial is the best tool available. It focuses on one purpose, which is quick outbound dialing. However, there is a major drawback to this speed, known as the “Quality Gap.”

When you make 5,000 calls a day, a human QA team can realistically audit only about 50 to 100 of them. This means you are mostly unaware of your business interactions. Are your agents following the script? Are they being polite? Are they making the required legal disclosures?

In the world of high-volume dialing, what you don’t know can lead to financial ruin.

Why Vicidial Users Struggle with Manual QA

1. The Data Tsunami: Vicidial produces large volumes of .wav and .mp3 files. Manually transferring, listening to, and evaluating these files is a logistical challenge.
2. The Compliance Trap: In debt collection or insurance sales, missing a single “Mini-Miranda” or privacy notice can lead to thousands of dollars in fines.
3. The “Cherry-Picking” Problem: Human auditors often choose the shortest calls or those that seem easy. This means your most complex and risky calls do not get reviewed.
4. Hiring Costs: To audit all of a 50-seat Vicidial center, you would need to hire a QA team that is bigger than your sales team.

Enter Verbix.AI: The 24/7 Virtual Auditor

Verbix.AI was created to connect Vicidial’s speed with your need for complete control. While your managers are sleeping, our AI is alert, processing every second of audio produced by your dialer.

How Verbix.AI Conquers the Vicidial Tsunami:

• Automated Batch Ingestion: Verbix connects directly to your Vicidial recording server. As soon as you dispose of a call, Verbix grabs the file, transcribes it, and starts the audit.
• 100% Coverage: Every sales pitch, every rebuttal, and every collection attempt is graded. There is no more sampling; you now have total visibility.
• Smart Script Compliance: You can tell Verbix, “Check if the agent mentioned the ’30-day money-back guarantee’.” The AI will flag every call where that specific phrase was, or wasn’t, said.
• Sentiment and Tone Analysis: Verbix identifies “High Heat” calls. If an agent and a customer begin shouting, the system immediately moves the call to the top of the “Review Now” list.

What Our Customers Say

“Before Verbix.AI, we were constantly worried about compliance fines on our Vicidial lines. Now, I wake up to a report showing that 100% of our calls were audited overnight. We haven’t had a single compliance breach in six months.”

— Marcello R., BPO Operations Director

Take the Blindfold Off Your QA

Stop guessing and start knowing. Your Vicidial data is full of insights—it’s time to unlock them.

Ready to see what you’ve been missing?

Schedule Your 15-Minute Demo and see how Verbix.AI can integrate with your Vicidial server to provide 100% QA coverage by tomorrow morning.