AI for Contact Centers
the-future-proof-contact-center
The Future-Proof Contact Center: Why AI is the “Glue” for Your Tech Stack

For decades, the contact center was a series of silos. You had your Telephony (Asterisk, Issabel, Vicidial) over here, your CRM (Salesforce, HubSpot, Zoho) over there, and a pile of…

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AI Compliance & Quality Assurance
automating mandatory disclosure logs
The Compliance Shield: Automating Mandatory Disclosure Logs

For debt collectors, law firms, and financial institutions, the “Mini-Miranda” and privacy notices are some of the most important parts of a call—but they’re often the most overlooked. Agents are…

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AI for Agent Empowerment & CX
wowing customers with ai triggered responsiveness
The Instant Confirmation: Wowing Customers with AI-Triggered Responsiveness

We’ve all experienced it: you spend ten minutes on the phone booking a service, hang up, and then… nothing. No email, no text, no calendar invite. You’re left wondering if…

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AI Compliance & Quality Assurance
how verbix ai manages GDPR
Global Operations? How Verbix Manages GDPR & Data Sovereignty

For international BPOs and growing businesses, the biggest obstacle to scaling AI isn’t the technology—it’s the law. With global privacy regulations like GDPR in Europe, LGPD in Brazil, and CCPA…

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AI for Contact Centers
automating your post call data flow
Time is Money: The ROI of Automating Your Post-Call Data Flow

In every contact center running Asterisk, Vicidial, or FusionPBX, there is a "silent thief" stealing your profits. It’s called ACW (After-Call Work). It’s that 2-to-5-minute window after a call ends…

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AI for Agent Empowerment & CX
hidden-revenue-in-your-call-logs
The “Missed Booking” Audit: Finding the “Hidden Revenue” in Your Call Logs

In service-based businesses—whether it’s a dental clinic, a law firm, or a high-end HVAC service—a phone call is a moment of high intent. When someone picks up the phone to…

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AI for BPOs & Outsourcing
Manual Uploads for Issabel & Small PBXs
No IT Team? No Problem. Easy Manual Uploads for Issabel & Small PBXs

Many small business owners and office managers feel overwhelmed by the word “integration.” They see the benefits of AI-powered summaries and sentiment analysis, but assume it means needing a full…

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AI Compliance & Quality Assurance
Replacing Manual Sampling with AI
100% QA is No Longer a Dream: Replacing Manual Sampling with AI

For decades, Quality Assurance (QA) has slowed down contact centers. A supervisor would sit down, randomly choose two or three calls out of hundreds for each agent, and then spend…

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AI for Agent Empowerment & CX
How Verbix.AI Auto-Fills Your HubSpot Pipeline
Smart Lead Mapping: How Verbix.AI Auto-Fills Your HubSpot Pipeline

For sales leaders, HubSpot is the single source of truth. But that truth is only as reliable as the data your reps put in. We’ve all seen it happen—a discovery…

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AI for BPOs & Outsourcing
Managing Different Clients in One Dashboard
Multi-Tenant Mastery: Managing Different Clients in One Dashboard

If you run a Business Process Outsourcing (BPO) firm or a managed service provider, Multi-Tenancy isn’t just a feature—it’s essential to how you operate. You may be handling a medical…

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