AI Compliance & Quality Assurance
How We Protect Your Recordings in Transit and at Rest
The “Gold Standard” of Encryption – How We Protect Your Recordings in Transit and at Rest

In the world of AI analytics, data is the fuel. But when that data includes your customers’ voices, financial information, or private medical conversations, it’s not something you can simply…

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AI in Debt Collection & Financial Compliance
Automated Promise to Pay Tracking
Debt Collection Magic – Automated “Promise to Pay” Tracking

In the debt collection industry, a Promise to Pay (PTP) is a major win on a call. But a promise only has value if it’s followed up properly. When a…

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AI for Agent Empowerment & CX
Syncing AI Coaching to Performance Dashboards
Syncing AI Coaching to Performance Dashboards

In a typical contact center, the “Quality Assurance” session is usually the part of the week agents dread the most. A supervisor randomly picks two calls out of a hundred,…

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AI for Contact Centers
Turns Your Asterisk Server into an AI Powerhouse
Turns Your Asterisk Server into an AI Powerhouse

If you’re managing an Asterisk, Issabel, or FreePBX server, you probably have a directory—usually /var/spool/asterisk/monitor—that’s packed with thousands of  .wav or .mp3 files. For most businesses, this folder ends up…

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AI in Healthcare & Medicare
Turning Patient Calls into Instant EHR Notes
Clinical Efficiency – Turning Patient Calls into Instant EHR Notes

In a busy medical practice, every phone call is packed with valuable clinical information. Whether a patient is describing a new symptom, following up on a chronic condition, or requesting…

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AI for Contact Centers
Fast-Paced Contact Center
Speed of Thought – Real-Time FusionPBX Analytics for the Fast-Paced Contact Center

For service providers (ITSPs) and large enterprises, FusionPBX—powered by the robust FreeSWITCH core—is the gold standard for scalability and multi-tenancy. It can handle thousands of concurrent calls effortlessly. Yet while…

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AI Compliance & Quality Assurance
Zero-Retention Policy Protects Your Data
The Safety of Nothing – Why a Zero-Retention Policy Protects Your Data

We’re living in the age of the data breach. For many teams running Asterisk, Vicidial, or FreePBX, sending call recordings to an AI cloud can feel like a serious risk.…

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AI in Healthcare & Medicare
The 5 Pillars of Compliant Medical Call Analytics
HIPAA 2026 – The 5 Pillars of Compliant Medical Call Analytics

For healthcare providers, medical billing companies, and telehealth platforms, each phone call can be a potential HIPAA violation. Phone calls often include Protected Health Information (PHI) such as patient names,…

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AI for Agent Empowerment & CX
Sentiment-Triggered Alerts
Immediate Rescue – Using Sentiment-Triggered Alerts to Stop Customer Churn

In a high-volume contact center, managers can't be everywhere at once. You might have 50 agents on the line. While most calls are routine, one or two will likely be…

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AI for Contact Centers
PBX an AI Brain Transplant
The Legacy Bridge – Giving Your On-Premise PBX an AI Brain Transplant

For many IT managers and business owners, their on-premise PBX (Private Branch Exchange) is a reliable workhorse. Systems like Asterisk, Issabel, and FreePBX provide dependability, full control, and no monthly…

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AI for Agent Empowerment & CX
Auto-Fill Your CRM After Every Call
Ending the Manual Log – Auto-Fill Your CRM After Every Call

In today’s contact center, After-Call Work (ACW) hinders growth. Industry data shows that agents spend up to 30% of their day manually logging information. This creates two major problems: The…

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Knowledge
Comparing Private vs. Public Cloud
Comparing Private vs. Public Cloud for Call Analytics

Choosing where your call recordings are processed and stored is one of the most important security decisions your IT team will ever make. Unlike simple text data, voice recordings carry…

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AI for Agent Empowerment & CX
Verbix Syncs Call Data
Stop the Revenue Leak – How Verbix Syncs Call Data Directly to Your Booking System

For healthcare clinics, law firms, and service-based businesses, the Booking Calendar is the key. Every empty slot is a lost opportunity; once that hour is over, that revenue is lost…

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AI for Contact Centers
Scaling High-Volume Vicidial QA
Sleep While You Audit – Scaling High-Volume Vicidial QA with AI Automation

In a fast-paced BPO or collection agency, Vicidial is the best tool available. It focuses on one purpose, which is quick outbound dialing. However, there is a major drawback to…

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AI Compliance & Quality Assurance
Automated PII Redaction
Why Automated PII Redaction is Your Best Compliance Friend

In contact centers, Real-Call Coaching is the best practice. There’s nothing better than listening to a top agent handle a tough objection or finalize a challenging deal. However, in fields…

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Knowledge
E-Summit 2025
Verbix.AI at IIT Bombay E-Summit 2025: Showcasing the Future of AI-Powered Customer Experience

Dates: 11th & 12th December, 2025 Time: 9:00 AM – 5:00 PM Location: IIT Bombay — E-Summit Startup Expo Verbix.AI is proud to announce its participation in the 21st edition…

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