Syncing AI Coaching to Performance Dashboards

In a typical contact center, the “Quality Assurance” session is usually the part of the week agents dread the most. A supervisor randomly picks two calls out of a hundred, points out what went wrong, and assigns a grade. For agents, the process often feels subjective, incomplete, and unfair.

Verbix.AI turns the “QA Nightmare” into a Growth Engine. By grading 100% of your calls from Asterisk, Vicidial, or FreePBX, we provide a level of transparency and objective feedback that was previously impossible.

The Move from Sampling to Total Visibility

When you audit just a small slice of calls, you miss the “middle 60%”—the agents who are doing fine but could become top performers with a little guidance. Verbix.AI’s automated scoring engine makes sure every single interaction gets reviewed.

How AI-Powered Coaching Works:

• Automated Scorecards: You define the criteria (e.g., “Did the agent use the mandatory greeting?”, “Did they attempt a rebuttal?”, “Was the tone professional?”). Verbix scores these instantly.
• Behavioral Trends: Verbix identifies patterns over time. If an agent consistently struggles with “Closing” on Tuesday mornings, the data will show it.
• The “Coach’s View”: Supervisors get a dashboard highlighting only the “Anomaly Calls”—the extreme wins or the high-risk failures—allowing them to focus their human energy where it matters most.

Syncing AI Scores to Performance Dashboards

The true power of Verbix.AI lies in its ability to POST data. We don’t just keep the scores in a silo; we push them to where your team lives:

1. Direct CRM Integration: See an agent’s “Quality Score” right next to their “Revenue Generated” in Salesforce or HubSpot.
2. Visual Dashboards: Verbix feeds data into PowerBI, Tableau, or custom SQL dashboards, creating live leaderboards that motivate the team through healthy competition.
3. Slack/Teams Shoutouts: Automatically trigger a “Great Job!” notification in a public channel when an agent hits a perfect 100% compliance score.

What Our Customers Say

“Our agents used to feel singled out during QA. Now, seeing Verbix grade every call fairly has completely eased that tension. They can use the AI feedback to improve on their own, and our average quality scores have risen 22% in just three months.”
— Marcello R., BPO Director

Build a Team of Superstars

Fairness is the best motivator. Give your agents the data they need to win.

Ready to automate your agent scorecards?

Request a Sample AI Scorecard and see how Verbix.AI can transform your coaching culture today.