Urvi — Senior Marketing Manager

Urvi leads marketing initiatives that position Verbix.ai at the forefront of AI-enabled call analytics. She crafts data-driven campaigns that translate complex AI capabilities into clear, measurable business outcomes, helping brands communicate smarter and engage better with their audiences.

Why Sentiment Analysis Isn’t Enough

Why Sentiment Analysis Isn’t Enough (and What Features Really Drive Value)

In today’s contact centers, understanding customer emotions is critical for delivering exceptional experiences. Sentiment analysis—detecting positive, neutral, or negative emotions in calls—has become a popular tool for evaluating interactions. However,…

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The Human + AI Model

The Human + AI Model: Empowering Agents with Smarter Call Analytics

Contact centers are evolving rapidly, and the expectations for both agents and customers have never been higher. Traditional approaches—manual call monitoring, limited sample-based quality assurance, and delayed feedback—often fail to…

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Using AI to Detect Patient Frustration

Using AI to Detect Patient Frustration and Improve First Call Resolution

In healthcare, patient experience is critical for satisfaction, adherence, and trust. Call centers serve as the primary point of contact for scheduling, inquiries, and support. However, patient frustration is common…

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