Ending the Manual Log – Auto-Fill Your CRM After Every Call

In today’s contact center, After-Call Work (ACW) hinders growth. Industry data shows that agents spend up to 30% of their day manually logging information. This creates two major problems:

1. The “Data Gap”: When agents are tired or rushed, they type “Great call, will follow up.” This doesn’t provide any information about the customer’s pain points, budget, or intent.  
2. The “Burnout Factor”: No one enters sales or support because they enjoy data entry. Manual logging is the  #1 top reason for agent fatigue and high turnover.

The End of “Typing and Trying to Remember”

Verbix.AI changes the dynamic by turning your Asterisk, Vicidial, or FreePBX recordings into a direct data feed for your CRM. We call this “Zero-Touch Logging.”

While your agent says goodbye to the customer, Verbix is finalizing the data extraction. By the time the agent hangs up, the CRM record is updated.

The Extraction & Posting Workflow:

• The Summary: Verbix creates a clear, professional summary of the conversation. There is no more “agent shorthand.”
• Field Mapping: Our AI identifies specific data points, such as Budget: $5,000, Timeline: 3 months, Competitor: Company X. It then POSTs them directly into the related fields in HubSpot, Salesforce, or Pipedrive.
• Next Steps: Verbix extracts the “Action Items.” If the agent promised to send a brochure, a task is created and assigned automatically.
• Sentiment Tagging: The CRM record includes a tag for the customer’s mood (Positive, Neutral, or At-Risk). This setup lets managers quickly sort leads by “Hotness.”

What Our Customers Say

“We used to struggle with ‘lazy logging.’ We often didn’t know why leads closed or failed. Now, Verbix manages the logging for us. Our CRM data is finally clean, searchable, and most importantly, automated.”
— Kevin M., Sales Director

Stop Typing, Start Closing

Your agents were hired to communicate and solve problems, not to do data entry. It’s time to give them their time back.

Are you ready to see your CRM fill itself?

Schedule Your Free Automation Audit and let’s see how much time Verbix.AI can save your team this month