Comparing Private vs. Public Cloud for Call Analytics

Choosing where your call recordings are processed and stored is one of the most important security decisions your IT team will ever make. Unlike simple text data, voice recordings carry tone, emotion, and even biometric identifiers, which means they demand a much higher level of protection and care.

At Verbix.AI, we don’t believe in a “one-size-fits-all” approach. Whether you’re a fast-growing startup or a highly regulated government contractor, you need an architecture that aligns with your unique risk profile, compliance needs, and operational reality.

The Public Cloud: Speed, Scale, and Managed Agility

For many organizations, the Public Cloud (SaaS) has become the gold standard for speed and efficiency. Call recordings are securely sent to a fully isolated environment, where Verbix’s AI engines handle all the processing behind the scenes.

• The Benefit: There’s no hardware to manage or maintain. You can scale effortlessly—from 10 calls to 10,000 calls per hour
• The Security: Verbix runs on  Enterprise-Grade Cloud Providers (AWS/Google Cloud/Azure)  backed by industry-leading physical and digital security controls.
• Best For: Businesses that need to move quickly, deal with fluctuating call volumes, and want to avoid the hidden costs and complexity of managing their own servers.

The Private Cloud: Ultimate Control for High-Stakes Data

For organizations in Healthcare, Finance, and Law Enforcement, the public cloud isn’t always an option. Strict internal policies, regulatory requirements, or data sovereignty laws often demand a different approach.

• The Benefit: Complete isolation. All AI processing runs inside your own dedicated infrastructure.
• The Security: Your data stays within your “four walls.” You manage the firewall, access logs, and encryption keys.
• Best For: Organizations with high compliance burdens (HIPAA/GDPR) or those using legacy on-premise Asterisk servers who want to keep their data local.

What Our Technical Partners Say

We were concerned that using AI would mean losing control over our recordings. Verbix.AI allowed us to keep our data on our secure private instance while still providing the top extraction features we needed.

— David L., Chief Information Officer

Secure Your Strategy

Don’t accept a security model that doesn’t suit your business. Let’s create a setup that meets your compliance needs exactly.

Which architecture is right for you?
Talk to a Security Expert and discover how Verbix.AI can provide a secure home for your call data, whether in the cloud or on-prem.