call-analytics-process

objectKey Features

icon

Call Transcription

  • Convert Call audio to text
  • Record Keeping
  • Data Analysis
  • Integration with CRM
  • Multilingual Support
icon

Agent Scoring

  • Agent performance analysis
  • Key strength analysis
  • Area of Improvement Analysis
  • Scoring Criteria
  • Peer Comparisons
icon

Call Script Verification

  • Disclaimer Analysis
  • Introduction/Welcome Analysis
  • Industry vertical KPI analysis
  • Enrollment Analysis
  • Conclusion Analysis
icon

Quality Score

  • Convert Call Audio to Text
  • Record Keeping
  • Data Analysis
  • Integration with CRM
  • Multilingual Support
icon

Keyword Analysis

  • Keyword Identification
  • Keyword Analysis by Industry
  • Keyword Spotting
  • Marketing Insights
  • Compliance Monitoring
icon

Compliance Monitoring

  • Compliance Violations Detection
  • Sensitive Data Detection & Redaction
  • Automated Script Compliance Check
  • Call Recording Retention Compliance
  • Compliance Scorecard

objectEliminate Operational Challenges

icon

Slow Quality Assurance

icon

Shallow Performance Insights

icon

Inconsistent Agent Performance

icon

Hard to Spot client's Concerns

icon

Limited View into Agents Conversations

icon

High Call Volume

objectConversation Intelligence

Dashboard where you can Check every detail you need to know

The analytics dashboard offers features such as Key Performance Indicators (KPIs), Keyword and Phrase Tracking, Agent Performance Analytics, Compliance Tracking, Agent Scoring, and many other functionalities to identify the operational efficiency of businesses. 

call-analytics-dashboard
call-analytics-dashboard

Check your Agents are Pitching the same Script you have Set or Still Need Improvement

Compliance scores are crucial for ensuring that contact center operations adhere to industry regulations and internal policies through Automated Monitoring, Keyword and Phrase Detection, Scoring Algorithms and Historical Data Analysis

Audio call transcribe analytics to Enhance Operation AI efficiency.

AI-based audio call transcription analytics offer a range of features that enhance call center operations., This includes Accurate Transcriptions, Speaker Separation, Real-Time Transcription, Keyword Extraction. These features collectively improve the efficiency, effectiveness, and quality of customer interactions in call centers.

call-analytics-dashboard
call-analytics-dashboard

AI-based call recording analytics can Significantly enhance call Quality in Call Centers

Call Quality analysis covers comprehensive reporting of the Quality Score, Call strength includes - Clear and concise communication, areas for improvement along with various sentimental analysis for the speech

objectIdeal For

icon

Businesses of all Sizes Across Various Industries

icon

Customer Interactions

icon

Sales and Marketing Teams

icon

Contact Centers

icon

Any Organization Looking for Insights from Customer Interactions

objectIndustries We Served

Grid of the Industries, tool work with

call-icon

Customer Service/ Call Centers

sales-icon

Sales & Marketing

healthcare-icon

HealthCare

finance-icon

Financial Services

cart-icon

E-commerce

education-icon

Education

hospitality-icon

Hospitality

real-estate-icon

Real Estate

Legal-icon

Legal Services

Recruitment-icon

Recruitment/ HR

travel-icon

Travel & Tourism

insurance-icon

Insurance

objectSimple & Transparent Type of Cost

One Time Setup

$500.00
+

Monthly (Up to 100 hours Call Recording)

$250/Month
Additional 100 Hours

Every 100 hours of Call Recording

$200/Month/100 Hours

(Each Additional 100 hours Call Recording)

objectClient Voices Of Satisfaction

Don’t believe me, check what the client think of us

objectFind out the answer to your confusion

Unlock clarity with Power AI, where artificial intelligence transforms customer service explore our FAQ section to find answers and dispel any confusion.

Verbix Analytics helps you improve your customer calls. It analyses your calls, writes them down, and tells you cool stuff like if people are happy or upset, and what they talk about the most and much more.

After a call’s done, Verbix jumps in. It turns the talking into text and then checks for important stuff, like how people feel and the main things they talked about.

  1. Real-time transcription: Converts speech to text during calls.
  2. Sentiment analysis: Assesses customer emotions based on tone and word choice.
  3. Keyword tracking: Identifies important terms and phrases for better insights.
  4. Call analytics dashboard: Visualizes data for easier interpretation.
  5. Compliance monitoring: Ensures adherence to industry regulations.

Yes, our software is designed to integrate seamlessly with most CRM and contact centre platforms. Check with our support team for specific compatibility details.

Any call! Customer service calls, sales pitches, cold calls, meetings within your team.

Yep! Verbix works with any system having recording easily available through FTP, SSH, Azure, AWS S3.

Absolutely! Your data is kept safe, and we follow all the rules to make sure it stays that way.

We got plans to fit different budgets. You can try first and then can ask us for a price.

Verbix is using some of the third-party API for high accuracy results which charge per segment. This will be discuss you’re in touch with us for more information email us on info@verbix.ai

Yes, you can! There’s a free trial for limited recordings only.

It’s easy! Just submit a www.verbix.ai/contact form and our team will be in touch with you for a demo.

Our support team is always here to help! Feel free to contact us on info@verbix.ai
verbix-logo

Solutions

info@verbix.ai

© Copyright 2024 Verbix - All Rights Reserved